Frequently Asked Questions

Orders & Delivery

How do I receive my digital product after purchase?

After completing your purchase, you’ll receive an email with a download link. You can also access your downloads from your order confirmation page. Delivery is instant — no waiting required.

What file formats do your products come in?

Our audiobooks are delivered as MP3 files. Website templates are delivered as ZIP files. Digital tools are delivered as access links. The format is listed on each product page.

Can I download my product more than once?

Yes. Your download link is valid for multiple downloads. If you have any trouble accessing your files, contact us and we’ll sort it out right away.

Payments

What payment methods do you accept?

We accept all major credit and debit cards via Razorpay. Payments are processed securely and your card details are never stored on our servers.

Is it safe to pay on OmniToolaz?

Yes. All transactions are encrypted and processed through Razorpay, a trusted Indian payment gateway. We never store your payment information.

Refunds

Do you offer refunds on digital products?

Because digital products are delivered instantly and cannot be “returned,” we generally do not offer refunds. However, if you experience a technical issue with your download or received the wrong file, please contact us within 7 days and we’ll make it right.

What if my download link doesn’t work?

Please email us at sree@ai.omnitoolaz.com with your order number and we’ll resend your download link within 24 hours.

General

Can I use your templates for client projects?

Our templates come with a single-use personal or commercial licence. Please check the individual product page for specific licence terms.

I have a question not listed here — how do I contact you?

We’d love to hear from you. Email us at sree@ai.omnitoolaz.com and we’ll respond within 24 hours.